1. Order Processing Time

After your order is placed, we begin processing it as quickly as possible. Most orders are processed within 1–3 business days, excluding weekends and public holidays.

During high-demand periods, seasonal campaigns, product launches, or promotional events, processing may take longer than usual. If there is an unusual delay with your order, we will do our best to keep you informed.

2. Shipping Destinations

QOVIRA.STORE ships to selected international destinations. Available shipping countries and regions may appear during checkout depending on your delivery address.

If your location is not available at checkout, it may mean that we are currently unable to deliver to your region.

3. Estimated Delivery Time

Delivery times vary depending on your location, product availability, shipping carrier, customs procedures, and local delivery conditions.

Estimated delivery times are generally:

• Standard Shipping: 7–15 business days
• Remote areas or international deliveries: 10–25 business days
• Peak seasons or customs delays: delivery may take longer

Please note that delivery estimates are not guaranteed. They are provided as guidance only.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed. The final shipping cost may depend on your location, order value, product size, product weight, and available delivery options.

From time to time, QOVIRA.STORE may offer free shipping promotions or special delivery offers. These offers may be limited by country, order amount, product type, or campaign period.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Tracking updates may take several days to appear after shipment. This is normal and depends on the carrier’s scanning process.

If your tracking number does not update immediately, please allow additional time before contacting support.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges imposed by your country or region.

These charges are determined by local customs authorities and are the responsibility of the customer unless clearly stated otherwise at checkout.

QOVIRA.STORE is not responsible for delays caused by customs inspections, customs clearance procedures, or unpaid customs fees.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment number, postal code, city, country, and phone number where required.

QOVIRA.STORE is not responsible for delivery delays, failed deliveries, returned packages, or lost parcels caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.

8. Delayed Orders

While we work to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

Possible causes of delay include:

• Customs inspections or clearance delays
• High shipping carrier volume
• Incorrect or incomplete address information
• Weather conditions or natural events
• Public holidays or seasonal demand
• Local delivery disruptions
• Security checks or import restrictions

If your order is delayed, please check your tracking information first. If the delay continues beyond the estimated delivery window, you may contact our support team for assistance.

9. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, building reception, mailbox areas, and your local delivery carrier.

If the package still cannot be located, contact us with your order number and tracking information. We will review the case and help guide you through the next steps.

QOVIRA.STORE is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you where possible.

10. Returned Packages

A package may be returned to sender if the address is incorrect, the customer is unavailable, customs fees are unpaid, or the package is not collected within the carrier’s holding period.

If an order is returned to us, we may contact you to arrange reshipment where possible. Additional shipping fees may apply.

If reshipment is not possible, refund eligibility will be reviewed according to our Return and Refund Policy.

11. Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on product availability, warehouse location, size, or shipping method.

In this case, you may receive more than one tracking number, and items may arrive on different dates.

12. Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and the product before using it. Contact us as soon as possible with your order number, photos, and a short description of the issue.

We will review the case and assist you according to our Return and Refund Policy.

13. Pre-Orders or Special Availability Items

Some products may be offered as pre-orders, limited availability items, or special shipment items. These products may require additional processing time before shipment.

Any special shipping information will be displayed on the product page or communicated after purchase where applicable.

14. Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us through our official contact page or by email.

Store: QOVIRA.STORE
Website: https://qovira.store